Refund Policy

Last updated: 10 November 2026

We want you to be happy with Strata Paint. If it isn't right for you, you can get your money back.

14-day money-back guarantee

You can request a full refund within 14 days of your purchase, for any reason. No questions asked.

How to request a refund

• Contact Paddle, our reseller and Merchant of Record, through paddle.net using the email from your receipt, or
• Email us at alaa_alshahed@hotmail.com with your order number, and we will arrange it with Paddle.

Refunds are paid back to your original payment method. Your bank may take 5–10 business days to show it.

After a refund

Your licence key is deactivated, and you should uninstall the Software.

After 14 days

Refunds after 14 days are at our discretion, for example if a serious technical problem stops the Software working on a supported system and we can't fix it. This doesn't affect your legal rights as a consumer.